SEMESTER 1 B.Com.

BUSINESS CMMUNICATION.

MCQ

(1) The word communication has been derived from the ---------------

Ans: Latin word.

(2) What was the meaning of the Latin word “communico”;----------------

Ans: To share

(3) According to Keith Davis communication is the process -----------

Ans: of passing information and understanding from one person to another.

(4) The method of transforming messages into a meaningful symbol is known as an act of -----------------

Ans: Encoding.

(5) Understanding the message in its real sense is known as -------------

Ans: Decoding.

(6) When a message is received, decoded and understood by the Rx, he is expected to show some-----------------

Ans: Feedback.

(7) In which type of communication, language or words are not used-------------

Ans: Nonverbal Communication.

(8) -------------- can be defined as the study of physical movements of the body.

Ans: KINESICS

(9) When we study KINESICS, we specifically look for ---------------------- as expressed through different parts of the body and their physical movements.

Ans : Inner states of emotions

(10) ----------------are used to show emotions and also convey definite messages or information.

Ans: Gestures

(11) Wave of the hand and pointing the index finger are the examples of ------------------

Ans: Gestures

(12) A third area of KINESICS involves ---------------------

Ans: Body shape and postures.

(13) Body shape and posture affect how ------------------------ and how others relate to us.

Ans: we think about ourselves, how we relate to others

(14) ----------- is the way we hold ourselves.

Ans: Posture

(15) ---------------- way we stand or sit indicates something about our feelings and thoughts, attitudes and health..

Ans: Posture.

(16) Sitting stiffly, may show tension; comfortably leaning back conveys a relaxed mood, eagerly leaning forward shows the listener’s interest in the speaker. All these are signs of -----------------------

Ans: Posture.

(17) --------------- is a great asset in any profession.

Ans: Graceful posture

(18) ---------------------------is “personal space language”.

Ans: Proxemics

(19) The study of how we communicate with the space around us, is known as --------

Ans: Proxemics

(20) ----------------- involves the meaning we give to time.

Ans: Time Language.

(21) --------------------- we mean how a person says something.

Ans: By Paralanguage.

(22) ------------ involves the “how” of a speakers voice rather than the “what” of the words.

Ans: Paralanguage.

(23) ------------------ literally means “like language”.

Ans: Paralanguage.

(24) ---------- methods may be visual or auditory.

Ans: Non – verbal.

(25) methods are those which are seen.

Ans: Visual.

(26) ----------methods are those which are heard.

Ans: Auditory.

(27) Signs, pictures, colour, design, etc. are the symbols of -----------------

Ans: Visual Symbols.

(28) Sounds bells, tunes, whistles etc. are the symbols of ---------------

Ans: Audio Symbols.

(29) Is a combination of pictures & words?

Ans: Poster.

(30) The English word ‘Sign’ &; Signal’ both are derived from?

Ans: Latin.

(31) Which communication can be defined as communicating your thoughts through words?

Ans: Verbal Communication.

(32) When we communicate with the help of the spoken word, we call it ------------.

Ans: Oral communication.

(33) In which communication Oral communication is best?

Ans: Face to face.

(34) The word ‘interview’ means? ‘

Ans: View between’ or ‘sight between’.

(35) An interview is, a means of----------------.

Ans: Two – way communication.

(36) Public speaking is the process of speaking to a group of people in a----------

Ans: structured, deliberate manner intended to inform, influence, or entertain the listeners.

(37) “Saves Time” is a merit of --------------------------------.

Ans: Oral Communication.

(38) Shades of meaning can be expressed in which communication?

Ans: Oral Communication.

(39) In which type of communication we can convey anger, laughter, annoyance and several other feelings?

Ans: Oral Communication.

(40) Immediate feedback is the best merit of ------------- Ans: Oral Communication.

(41) What we can build up with the help of oral communication?

Ans: Friendly Relations.

(42) Remote distance is the demerit of which type of communication?

Ans: Oral Communication.

(43) In which communication it is difficult to retain message?

Ans: Oral Communication.

(44) Which type of communication has little value from a legal point of view as there is no permanent record or proof what has been said?

Ans: Oral Communication.

(45) Which communication becomes a permanent record of the organization and can prove very useful for future reference?

Ans: Written communication

(46) Which is one of the major demerits of written communication?

Ans: Written communication

(47) In which type of communication we cannot seek immediate clarification as is possible in oral communication? Ans: Written communication

(48) The basic objective of all human communication ----------- an understanding response

Ans: Is to obtain.

(49) Passing or receiving information about a particular fact of circumstance is one of the major -------------------------- of communication.

Ans: Objectives.

(50) However competent a businessman may be, he cannot have specialized knowledge of all branches like finance, taxation, publicity, engineering, public relations, etc. If he wants to run his business successfully, he will have to seek ------------------------------- quite frequently.

Ans: Expert advice

(51) ----------------- can often promote better understanding between the advisor and his subordinates.

Ans: Gentle advice

(52) -------------------is a directive to somebody always a subordinate to do something or to modify.

(53) Ans: Order

(54) ------------- is an authorative communication.

Ans: Orde

(55) ----------------- is a very mild and subtle form of communication.

Ans: Suggestion

(56) ---------------------- may be defined as an effort to change or influence the attitudes, feelings, and beliefs of others.

Ans: Persuasion.

(57) --------------------- means using the best arguments to win over and convince others.

Ans: Persuasion

(58) -------------------- is a very conscious process of communication

Ans: Education

(59) The main purpose of --------------- is to widen knowledge and to improve skills.

Ans: Education

(60) Tardiness, negligence, defiance, tampering with the records, mishandling equipments, lack of regularity, spreading rumors, misleading new employees are some of the actions that call for a ------------

Ans: Warning.

(61) ---------------- is the sum of several qualities like courage, patience, resolution and confidence.

Ans: Morale.

(62) ---------------- machine is a device for transmitting copies of printed images over telephone lines.

Ans: The facsimile.

(63) ---------------- enables the transmission of written messages from one subscriber to another by direct dialing.

Ans: The telex service.

(64) --------------- may be defined as a global collection of people computers linked together by telephone lines, radio links or satellite links.

Ans: The internet

(65) ----------- is a combination of many ‘media’ brought together to convey a message.

Ans: Multimedia

(66) --------------- can be very effectively used for advertising and publicity campaigns.

Ans: Multimedia

(67) --------------- allows people to meet and work collaboratively without having to be together in one room.

Ans: Teleconferencing (or videoconferencing).

(68) Faults in it’s -------------- reduce considerably its chances of winning favorable attention.

Ans: physical make up.

(69) ------------- have a transparent panel in the place where the receiver’s address is to be written.

Ans: WINDOW ENVELOPES.

(70) --------------- is looked upon as the lifeblood of business communication.

Ans: A business letter.

(71) -------------is also called ‘head address’ or ‘letterhead’.

Ans: Heading.

(72) ----------------- contains the name and address of the firm or the individual to whom the letter is written. Ans: The inside address.

(73) -------------- should be written below the Reference line, leaving some space.

Ans: The inside address.

(74) Inside address is typed in --------------------------------.

Ans: BLOCK FORM

(75) In the ----------------------- the first begins at the margin and the subsequent lines begin two spaces away from the beginning of the previous line.

Ans: Indented form.

(76) In the ---------------- all lines begin at the margin and there is no punctuation at the end of any line.

(77) Ans: BLOCK FORM

(78) ‘Messer’s’. (Messieurs) is used as the -------------.

(79) Ans: plural for ‘Mr.’

(80) Mesdames is used as the -------------------------.

Ans: plural for ‘Mrs.’

(81) ---------------------- is used when the writer of a letter addressed to an organization wishes to direct it to a particular person or official.

Ans: Attention Line.

(82) ---------------- is placed either above or below the salutation at the centre; in full block form, it is placed at the left margin.

(83) Ans: Subject Line.

(84) When there is an Attention Line, the ---------- is placed after the Salutation.

(85) Ans: Subject Line.

(86) What is the meaning of ‘Re’?

(87) Ans: Re is the Latin word which means “in the matter of” or “in the case of”.

(88) ------------ is the complimentary greeting with which the writer opens the letter.

(89) Ans: The salutation.

(90) -------------- begins at the margin, two line spaces below the inside address.

Ans: The salutation.

(91) If the letter is addressed to an organization, the salutation is ------------ Gentlemen or Dear Sirs.

(92) Ans: Plural.

(93) If the letter is addressed to a particular official mentioned only by designation, e.g. “The Sales Manager” the salutation is -----------------------.

(94) Ans: singular

(95) There is an old German proverb that ‘a good beginning is half the battle won’. This applies particularly when it comes to writing successful ----------------.

(96) Ans: Business letters.

(97) ----------- is the consent of the writer to the subject – matter of the letter.

Ans: Signature.

(98) When a matter concerns more than the two Parties, a copy of letters related to the matter is sent for information to the other parties who are concerned. This is indicated by writing.

Ans: C C (carbon copy)

(99) Post Script means -------------------------.

Ans: Written afterwards.

(100) what is the meaning of Lay out?

Ans: Plan or Arrangement.

(100) Which is the oldest form of lay out?

Ans: Indented lay out.

(101) In --------------- including the date and complimentary close, begins at the left hand margin.

Ans: Full Block Form.

(102) ----------- Style is a modification of the full block form.

Ans: Modified Block Form

(103) In the ----------- the body of the letter is written in the indented form, with the paragraphs properly indented.

Ans: Semi Indented Form.

(104) Semi Indented Form is also called ----------------.

Ans: Semi – Block Form.

(105) -----------------style is adopted for sales letters, brochures and other documents in which striking appearance is useful.

(106) Ans: Hanging Indention.

(107) The opening line of every paragraph --------- and can be used for highlighting important points.

Ans: Hangs Out.

(108) What is the full form of NOMA?

(109) Ans: National Office Management Association.

(110) In which style Salutation and complimentary close are omitted?

Ans: NOMA.

(111) Which organization has recommended NOMA Style?

Ans: The American Organization.